Legal
Refund and Cancellation Policy
This policy applies to everything you buy from Best Business Brands LLC, including SiteJetty plans. Your written order can give you more, never less.
30-day money-back guarantee on a new site
When we build your site and host it on SiteJetty, you have 30 days from handover to change your mind. Handover is the day we hand over your finished site and it is live on SiteJetty hosting. Within those 30 days you can ask for a full refund, no questions asked.
- What we refund: the build fee and the SiteJetty plan fees you paid in advance for that site.
- What happens to the site: a refund unwinds the project. We take the site offline, and the design, design system, templates, code, assets we created or licensed, and the content setup stay with us; they are not transferred to you.
- What you always get back: everything you gave us (your texts, images, logos, files and documents) and the data your site collected, such as form submissions and subscribers, as an export within 14 days.
- Your domain: your domain is registered in your name and stays yours. If we paid its registration fee for you, that fee is deducted from the refund, because registrars do not refund it.
- Third-party costs: costs we paid on your behalf and listed in your order, such as premium fonts, stock images or paid extensions, are deducted if the supplier will not refund them.
- After the 30 days: the guarantee ends and the site, its design and a working copy are yours, as set out in section 6 of our terms. If you ask us to transfer the site, its code or its design to you during the 30 days, the guarantee ends on transfer.
SiteJetty plans after the guarantee
- Hosting paid upfront for a term is not refunded for the rest of the term, except where the law requires it or we end the service ourselves (then we refund the unused part, pro rata).
- Care and support plans: cancel at any time. The plan runs to the end of the month or year you have paid for and is not renewed. We do not refund part-periods, and unused tickets, minutes or office hours do not carry over or turn into credit.
- If you move an existing site to SiteJetty without a build, you can cancel within 30 days of the move for a full refund of the plan fees you paid in advance.
Projects cancelled before handover, custom software and consulting
- You can cancel a project at any time before handover by email. You pay for the work done up to the cancellation date, at the rates in your order. If you paid more than that, we refund the difference within 14 days.
- Custom software and consulting are not covered by the site guarantee. Completed milestones that you approved are not refundable. If something we delivered does not match your order, tell us within 30 days and we will fix it.
If you are a consumer in the EU or UK
Our services are meant for businesses. If you buy as a consumer, you have a 14-day right of withdrawal from a distance contract. If you ask us to start work within those 14 days, you pay for the part already provided if you withdraw, and the right ends once the service has been fully provided. This is in addition to the guarantee above.
How to cancel or ask for a refund
Email [email protected] from the address on your account, with your name or order number. We confirm within 2 business days. We issue refunds to the original payment method within 14 days of confirming. Card refunds can take a further 5 to 10 business days to appear on your statement.
Disputes
Please contact us before opening a dispute with your bank. We answer billing questions within 2 business days and will make it right when we got it wrong.
Contact
Best Business Brands LLC20 N Wacker Dr #1000
Chicago, IL 60606, USA
[email protected]
SiteJetty support: [email protected]. Privacy and legal requests: [email protected].